What do I do if I am locked out of my apartment?
- If you get locked out during business hours, call our hotline at 206.905.4636 and we will arrange assistance for you. There is a charge for this service. You can also come to the office and get a new key for $5 per key.
- If the office is closed, we recommend you call a locksmith. This is at your own expense. We regularly work with Andy at Andy’s Advantage Mobile Locksmiths, who can be found at 206.367.1211.
- If you feel that the safety of you or other building residents is at risk, immediately dial 911 for emergency services.
- Any maintenance or service issue can be reported by calling our 24 hour hotline at 206.905.4636 or emailing hotline@jetcityrent.com.
- When calling the hotline, please specify whether your request is urgent or routine.
- Routine matters are those which have existed for some time, or a new issue which does not threaten the safety of the building or it’s residents. An example would be broken blinds, loose handles, a burnt out light fixture, or a basic clogged sink. Small leaks which can be contained by putting a pan or bowl underneath them would also be considered routine. Routine matters are generally reviewed no later than the next business day. Repair will be scheduled depending on the severity of the problem, the staff and tenant’s schedules, and availability of parts or other relevant circumstances.
- Urgent matters are those which must be reviewed immediately and may not be able to wait until the next business day without causing further harm. Any matters involving fire, electrical, or substantial water leaks should be considered urgent.
- For residential tenants, you can pay rent 1 of 3 ways.
- There is a portal for online payment on this website, just click the button above that says, ‘Pay Rent’.
- There is a dropbox located on the west side of our office building where you can leave any non-cash payments.
- You can come into our office during business hours to make a payment. We do not accept cards in the office.
- Do not leave your rent with on-site staff or attempt to give to our on-site employees.
- If you need assistance with payments, there are several local resources which may be able to help you. You are responsible for contacting them to inquire about their programs and requirements. Any arrangement between you and an agency offering assistance is between you and them and does not involve Jet City Property Management.
- St. Vincent de Paul – 206.767.6449, www.svdpseattle.org
- Salvation Army – 206.767.3150, northwest.salvationarmy.org
- Solid Ground – 800.621.4636, www.solid-ground.org
- YWCA – 206.549.8625, www.ywcaworks.org
- Hope Link – 206.440.7300, www.hopelink.org
- North Helpline – 206.365.8043, northhelpline.org/get-help/
- In any case, if you have questions or concerns, contacting the office before your rent is late will help avoid late fees where possible.
- The Landlord Tenant Law has strict guidelines that must be followed in the case of rent collection and our company follows these guidelines. Legal notices may be sent if rent is due or if you are taking actions which violate the law, building policy or your lease.
- The notices will contain information on the nature of the violation and what should be done about it.
- If you receive notice and are able to address the situation, either by paying the amount owed or by complying with the terms of the notice. We recommend that you do so immediately. In addition, we suggest that you notify us in writing of the action you have taken to comply.
- If you receive a notice you believe to be in error, or if you are unable to comply with the notice, please contact our office immediately to discuss the dismissal of the action or alternative resolution options.